M&S Cyberattack 2025: What UK Companies Can Learn About Incident Communication
Published on: 04/05/2026
The M&S, Co-op incidents of 2025 weren't just technical failures, they were communication failures
Incident Management

The M&S, Co-op incidents of 2025 weren't just technical failures, they were communication failures

Most companies sign their MSP SLA and never read it again - until a live incident exposes the gap between assumed and actual support. Here's what to check before it costs you